Process for Identifying Material Topics
The Sustainability Working Group under the Hospital’s Sustainability Development Management Committee refers to the five principles of the AA1000 Stakeholder Engagement Standard (SES, 2015) — dependency, accountability, priority, influence, and diversity of perspectives — to identify 12 categories of stakeholders related to the hospital’s operations and sustainable development. After evaluation, the hospital selects the top 5 key stakeholders with the most significant impact on the hospital’s sustainability development as the core targets for advancing ESG policies and communication strategies.
Through diverse communication channels, the hospital continuously responds to stakeholders’ concerns and integrates their feedback into operational management and the sustainability development roadmap. This improves the sustainability strategy and fulfills social responsibility. Effective communication channels also help capture social, economic, and environmental trends, enhance governance transparency, and realize the core vision of becoming “A Model Medical Center for a Healthy Taiwan,” promoting the simultaneous advancement of medical services and sustainable development.
| Core Aspect | Sustainability Topic | Corresponding SDG(s) | Explanation | Corresponding Report Chapter |
|---|---|---|---|---|
| Environmental Sustainability (E) | Waste Management | SDG 12 | Reduce environmental impact of medical waste, strengthen resource recycling and reduction, contribute to creating a low-carbon medical environment. | 3.2 Waste Management |
| Environmental Sustainability (E) | Greenhouse Gas Emissions Management | SDG 13 | Effectively control carbon emissions and energy use to mitigate climate change risks, demonstrating the hospital’s commitment to net-zero goals and global sustainability. | 3.1 Energy and Greenhouse Gas Emissions |
| Environmental Sustainability (E) | Energy Management | SDG 7, 13 | Promote energy-saving measures to strengthen energy resilience and efficiency, exemplifying smart and green healthcare. | 3.1 Energy and Greenhouse Gas Emissions |
| Environmental Sustainability (E) | Water Resource Management | SDG 6 | Improve water use efficiency and wastewater treatment to ensure sustainable water resources and cleanliness, responding to increasing demands for clean water. | 3.3 Water Management |
| Social Responsibility (S) | Human Resource Management | SDG 8 | Establish fair, empowering, and motivating systems to promote quality employment and sustainable development of healthcare professionals, fostering an attractive and talent-retaining organizational culture. | 4.1 Human Resource Development4.2 Talent Development and Career Cultivation4.3 Workplace Equality, Human Rights and Diversity4.4 Harmonious Labor-Management Relations |
| Social Responsibility (S) | Medication Safety | SDG 3 | Focus on medication management and safe use to reduce medical risks, helping to improve overall medical quality and patient trust. | 2.4 Medication Safety |
| Social Responsibility (S) | Safe Environment and Facilities | SDG 3, 11 | Provide safe, barrier-free, and health-friendly medical spaces to promote the health and well-being of patients and staff. | 2.2 Friendly Medical-Patient Relations2.3 Medical Quality |
| Social Responsibility (S) | Patient-Centered Service and Management | SDG 3 | Implement patient-centered care, shared decision making (SDM), and advance care planning (ACP) to enhance patient participation, satisfaction, respect, and consensus. | 2.1 Patient-Oriented Service2.2 Friendly Medical-Patient Relations2.3 Medical Quality |
| Social Responsibility (S) | Anesthesia and Surgery | SDG 3 | Strengthen clinical processes and risk controls to improve surgical safety and success rates, demonstrating maturity in precision medicine and clinical quality. | 2.3 Medical Quality |
| Social Responsibility (S) | Occupational Safety and Employee Health | SDG 3, 8 | Build a safe workplace and health care system to reduce occupational risks and promote employee physical and mental health, shaping a healthy hospital culture. | 4.5 Occupational Safety and Health |
| Social Responsibility (S) | Labor-Management Relations | SDG 8, 16 | Establish trust and communication mechanisms between labor and management to improve organizational stability and inclusive governance, embodying social justice and transparency. | 4.4 Harmonious Labor-Management Relations |
| Social Responsibility (S) | Laboratory, Pathology, and Radiology Operations | SDG 3, 9 | Optimize workflows and radiation protection to improve accuracy and safety, supporting clinical decisions and medical technology development. | 2.3 Medical Quality |
| Hospital Governance (G) | Risk Management and Emergency Response Mechanism | SDG 3, 11, 13 | Establish resilient response capabilities to effectively address risks such as infectious diseases, disasters, and cybersecurity, ensuring uninterrupted care and patient safety. | 1.3 Risk Management |
| Hospital Governance (G) | Economic Performance and Hospital Management Strategy | SDG 8, 9 | Maintain financial health and create innovative value to support the hospital’s long-term development and high-quality service investment. | 1.2 Integrity Management |
| Hospital Governance (G) | Medical Care Quality, Execution, and Evaluation | SDG 3 | Implement continuous improvement and quality assessment mechanisms to enhance medical outcomes and patient care, strengthening sustainable competitiveness. | 2.3 Medical Quality |
| Hospital Governance (G) | Information Use, Security, and Protection | SDG 9, 16 | Improve information systems and cybersecurity measures to protect patient data and operational stability, demonstrating digital governance capacity. | 1.5 Information and Cybersecurity |
| Hospital Governance (G) | Pricing and Billing Transparency | SDG 3, 16 | Establish fair and predictable fee systems to improve patient trust and service accessibility, practicing principles of integrity and transparency. | 2.2 Friendly Medical-Patient Relations |
| Hospital Governance (G) | Procurement and Supply Chain Management | SDG 8, 12 | Promote green procurement and local supply chain collaboration to optimize resources and responsible consumption, fostering supplier sustainability. | 1.6 Procurement Management |
| Hospital Governance (G) | Medical Research and Innovation | SDG 3, 9 | Develop clinical research and smart healthcare to contribute to breakthroughs in disease prevention and treatment technologies, enhancing hospital innovation capabilities. | 1.4 Medical Innovation and R&D |
| Hospital Governance (G) | Integrity Management | SDG 16 | Establish a clean, transparent organizational culture and governance mechanism to enhance social trust and regulatory compliance, embodying hospital integrity. | 1.2 Integrity Management |