{"id":76,"date":"2025-08-06T10:34:18","date_gmt":"2025-08-06T02:34:18","guid":{"rendered":"https:\/\/web.csh.org.tw\/web\/ESG\/?page_id=76"},"modified":"2026-08-10T09:06:45","modified_gmt":"2026-08-10T01:06:45","slug":"%e5%88%a9%e5%ae%b3%e9%97%9c%e4%bf%82%e4%ba%ba%e5%8f%8a%e9%87%8d%e5%a4%a7%e4%b8%bb%e9%a1%8c%e7%ae%a1%e7%90%86","status":"publish","type":"page","link":"https:\/\/web.csh.org.tw\/web\/ESG-en\/?page_id=76","title":{"rendered":"Stakeholder Engagement and Materiality Management"},"content":{"rendered":"\n

Listening to Stakeholder Concerns and Focusing on the Sustainability Issues That Matter Most<\/strong><\/p>\n\n\n\n

Sustainability management begins with understanding stakeholder expectations. Through stakeholder identification, engagement channels, material topic analysis, and impact assessment, Chung Shan Medical University Hospital identifies the sustainability issues that should be prioritised for management and disclosure.<\/p>\n\n\n\n

This chapter explains how the Hospital connects external stakeholder concerns with internal operational priorities and risks inherent in healthcare delivery, and how its material topic management approach provides the basis for subsequent actions and performance monitoring.<\/p>\n\n\n\n

Stakeholder Identification and Engagement<\/h3>\n\n\n\n

With reference to the AA1000 Stakeholder Engagement Standard<\/strong>, the Sustainability Development Management Committee evaluates the relevance of different stakeholder groups to the Hospital\u2019s operations and sustainable development. Following collective review and discussion of the assessment results, five major stakeholder groups were identified for this report: employees, patients and their families, the oversight team, competent authorities, and suppliers\/contractors<\/strong>.<\/p>\n\n\n\n

Based on the importance of each stakeholder group to the organisation, their key concerns, and their engagement needs, the Hospital has established diverse communication channels and response mechanisms. Through regular or real-time engagement, the Hospital seeks to understand stakeholder expectations and uses this information as an important reference for sustainability strategy development, continuous improvement in operational management, and information disclosure.<\/p>\n\n\n\n

The significance of each stakeholder group, together with the relevant communication channels and frequency of engagement, is summarised below:<\/p>\n\n\n\n

Internal \/ External<\/strong><\/td>Stakeholder<\/strong><\/td>Importance and Significance to the Organisation<\/strong><\/td>Communication Channels and Frequency<\/strong><\/td><\/tr><\/thead>
Internal<\/strong><\/td>Employees<\/strong><\/td>All employees, including full-time, part-time, and contract personnel, are essential partners in the Hospital\u2019s operations. We value their concerns regarding working conditions, remuneration, and occupational safety, and are committed to creating a supportive and stable working environment.<\/td>\u2022 Labour-management meetings: Regularly \u2022 Annual performance evaluations: Regularly \u2022 Employee satisfaction surveys: Regularly \u2022 Internal employee information website: Real time<\/td><\/tr>
External<\/strong><\/td>Patients and Their Families<\/strong><\/td>Patients and their families are among the Hospital\u2019s most important service recipients. We value their expectations regarding healthcare quality, safety, and convenience, and are committed to providing care that is safe, compassionate, and responsive to their needs.<\/td>\u2022 Social Service Office as a support and resource-linkage platform for vulnerable groups: As needed \u2022 Intelligent Nursing Support Platform \u2013 \u201cHead Nurse Xiao-Nan\u201d: Real time \u2022 Hospital website \/ email \/ service and complaint hotline \/ Superintendent\u2019s mailbox \/ app: As needed<\/td><\/tr>
External<\/strong><\/td>Oversight Team<\/strong><\/td>The oversight team focuses on the Hospital\u2019s financial performance, returns, and sustainability strategy, while providing professional advice and fulfilling its oversight responsibilities to support the Hospital\u2019s stable long-term development.<\/td>\u2022 Email \/ telephone: As needed \u2022 Board of Directors meetings: Regularly \u2022 Management Meetings: Quarterly<\/td><\/tr>
External<\/strong><\/td>Competent Authorities<\/strong><\/td>Competent authorities monitor the Hospital\u2019s compliance with laws, regulations, and healthcare-related standards, and oversee the implementation of relevant policies to ensure lawful operations and sound development.<\/td>\u2022 Official correspondence: As needed \u2022 Meetings: As needed \u2022 Email \/ telephone: As needed \u2022 Project reports: As required \u2022 Regulatory reporting systems: Regularly<\/td><\/tr>
External<\/strong><\/td>Suppliers \/ Contractors<\/strong><\/td>Suppliers and contractors provide medical equipment, technical support, and related services and are important partners in maintaining the Hospital\u2019s stable operations, healthcare quality, and workplace safety.<\/td>\u2022 Email \/ telephone: As needed \u2022 Supplier meetings: Regularly<\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"

Listening to Stakeholder Concerns and Fo<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-76","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/web.csh.org.tw\/web\/ESG-en\/index.php?rest_route=\/wp\/v2\/pages\/76"}],"collection":[{"href":"https:\/\/web.csh.org.tw\/web\/ESG-en\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/web.csh.org.tw\/web\/ESG-en\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/web.csh.org.tw\/web\/ESG-en\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/web.csh.org.tw\/web\/ESG-en\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=76"}],"version-history":[{"count":2,"href":"https:\/\/web.csh.org.tw\/web\/ESG-en\/index.php?rest_route=\/wp\/v2\/pages\/76\/revisions"}],"predecessor-version":[{"id":1108,"href":"https:\/\/web.csh.org.tw\/web\/ESG-en\/index.php?rest_route=\/wp\/v2\/pages\/76\/revisions\/1108"}],"wp:attachment":[{"href":"https:\/\/web.csh.org.tw\/web\/ESG-en\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=76"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}